Loyalty Marketing

Amazon has launched a new way for customers to shop its site without using a bank card or credit card.    Called Amazon Cash, the service allows consumers to add cash to their Amazon.com balance by showing a barcode at a participating brick-and-mortar store, with the cash then applied immediately to the consumer’s  online Amazon account.  Notably, Walmart already offers a similar type of service for customers without a credit or debit card, as does PayPal.   

The Jet Anywhere rewards program is preparing for its final descent.   As of May 1, Jet.com is pulling the plug on a program that rewards consumers for shopping on its retail portal. As shoppers enter the Jet Anywhere e-commerce portal, they can click through and shop at more than 600 retail partners, including Foot Locker, Land’s End, Saks Fifth Avenue, Lord & Taylor and Bloomingdales, among others.   

Sephora is taking experiential retail to a new level in New York City.   The beauty retailer has remodeled two of its high-profile Manhattan locations to its new “Beauty Tip” (Teach, Inspire, Play) store format. The locations include Sephora’s 11,300-sq.-ft. store on 34th Street, its largest store in North American, as well as a Fifth Avenue location.   

Ending its fiscal year with a strong fourth quarter has helped J.Jill hit year-over-year earnings growth for 20 consecutive quarters.   For the quarter ended January 28, 2017, the retailer’s total net sales increased by 14.8% to $166.9 million, up from $145.4 million in the fourth quarter of fiscal 2015. Gross profit increased to $105.5 million, up from $91.4 million in the same period last year. As a percentage of total net sales, gross profit was 63.2% compared to 62.9% in the fourth quarter of fiscal 2015.  

The coffee chain is taking mobile ordering to a new level.   Through a partnership with mapping and navigation app Waze, Dunkin’ Donuts is launching its new “Order Ahead” program — a move that not only streamlines the mobile ordering process, but helps guests get to their destination faster.  

Dollarama ended the year with a strong fourth quarter, an increase it credits to higher customer spending.   For the fourth quarter ended January 29, 2017, the Canadian discount retailer’s sales increased by 11.5% to $854.5 million. The chain’s gross margin was 41.4% of sales, compared to 40.8% of sales.  

Things are looking up at RH (formerly known as Restoration Hardware) which capped a busy year with better-than-expected results for its fourth quarter.    RH reported that revenue fell 9% to $586.7 million in the fourth quarter, beating analysts’ estimates.