Life is Good makes call center experience jakeVertical specialty apparel retailer achieves a unified view of customers for improved call center performance. Study reveals influencers on influencer shopping habitsIncreasingly important social influencers do not make purchase decisions in a vacuum. Tech Viewpoint: Target’s POS outage — two wrongs and a right Looking back on the POS outage that paralyzed Target stores nationwide on June 15, it seems the discounter got two things wrong, but one big thing right. Survey: Customers want leading-edge tech, do retailers deliver? Retailers are overestimating the effectiveness of their customer-facing solutions. Amazon offers Gen Z-friendly online college store Amazon’s new Off-to-College store includes features such as influencer-curated style guides and textbook rentals. Vera Bradley acquires digitally-native, ‘give back’ accessories brand Vera Bradley Inc. has expanded its portfolio. Neiman Marcus aims new mobile payment option at Chinese tourists Neiman Marcus is adopting the world’s leading digital payment platform, with an eye toward Chinese consumers. GameStop shutting down its online ThinkGeek site ThinkGeek is not going away, but its e-commerce site is getting stuffed into the GameStop.com locker. Pinterest expands e-commerce capabilities – with a little help from its friends Some new participants are joining Pinterest’s burgeoning shopping program. Rite Aid develops right architecture for seamless customer experience Rite Aid Corp. is enhancing its omnichannel capabilities to create a consistent and personalized shopping environment. First Previous 221 222 223 224 225 Next Last
