Loyalty Marketing

Deloitte: Three steps to surviving the COVID-19 recession
Deloitte recommends retailers seeking to successfully reopen stores focus on trust, the role of the store, and operating models.
Klarna hopes to create good vibes with new loyalty program
A global payment app is offering a rewards club for users across all its partner retailers.

Survey: Customers take care of themselves during pandemic

Top online categories during the COVID-19 crisis include personal care products.
Exclusive Q&A: 7-Eleven overhauls customer support operation

The world’s largest convenience store retailer is modernizing its customer experience architecture.
Target donates $10 million to social justice, rebuilding efforts

Target Corp. had pledged $10 million to social justice organizations and also to community rebuilding/recovery efforts in the wake of the death of George Floyd in the company’s hometown of Minneapolis.
Report: Amazon is priming for major summer promotion

It won’t be Prime Day, but Amazon is reportedly preparing an online sale to begin June 22.
Survey: The in-store COVID-19 services/safety measures consumers expect are…

Shoppers want retailers to offer clean stores and delivery perks in response to COVID-19.
Study: H-E-B scores highest in consumer satisfaction with COVID-19 precautions

H-E-B, Walgreens and Circle-K score highest in their sectors in meeting consumer expectations for COVID-19 precautions.
Lowe’s launches new service for contractors to make home visits — virtually

Lowe’s is expanding its focus on professional customers with an augmented reality tool that makes it easier for plumbers and other contractors to troubleshoot problems with homeowners — without an initial visit.
buybuy BABY reaches out to digital-savvy younger parents

Two subsidiaries of Bed Bath & Beyond are teaming up to provide an omnichannel nursery design and shopping experience.

Deloitte: Three steps to surviving the COVID-19 recession

Klarna hopes to create good vibes with new loyalty program

Survey: Customers take care of themselves during pandemic

Exclusive Q&A: 7-Eleven overhauls customer support operation

Target donates $10 million to social justice, rebuilding efforts

Report: Amazon is priming for major summer promotion

Survey: The in-store COVID-19 services/safety measures consumers expect are…

Study: H-E-B scores highest in consumer satisfaction with COVID-19 precautions

Lowe’s launches new service for contractors to make home visits — virtually

buybuy BABY reaches out to digital-savvy younger parents