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Survey: L.L. Bean tops in overall customer service in August
New York - L.L. Bean provided the best overall customer service in August 2014. This marked the retailer’s fourth time topping Stella Benchmarks in customer service during 2014.
The retailer repeated its top performance from the previous month by ranking among the Top 25 in phone, email, shipping and returns. Nine companies that did not rank in the Top 25 overall for July earned a spot in August: Gap, Marc Jacobs, Burberry, Apple, Hewlett-Packard, Motosport, Microsoft, Brooks Brothers and Wayfair.
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Ross opens new California store Oct. 11
Dublin, Calif. - Ross Dress for Less will open a new store in Northern California on Oct. 11. The store is located in Rocklin Commons in Rocklin, a suburb in the Sacramento area.
This new opening is part of the retailer’s 2014 expansion program, totaling approximately 75 new locations during the year. Together, Ross Dress for Less and DD’s Discounts currently operate over 1,300 off-price apparel and home fashion stores in 33 states, the District of Columbia and Guam.