Retail

New York – If you were looking for quality call center service from an online retailer during Black Friday or Cyber Monday, then you wanted to shop at L.L. Bean. According to data from analysis firm StellaService, L.L. Bean led in customer service call response time on Black Friday (10 seconds), Cyber Monday (six seconds) and Cyber Weekend (nine seconds).

L.L. Bean actually improved its call center response time compared to its month-to-date average. Other notable findings included:

Hollywood, Fla. – Altpay, a startup mobile payment company that released its patent-pending technology in April 2014, has received a $1 million equity investment from two family office investors. Altpay markets its mobile payment service in the U.S. to regional and mid-market retailers, including supermarkets, grocers, pharmacies and convenience stores.

NEW YORK - New York City retailer Hammacher Schlemmer is pioneering what may well be the next evolution of catalog shopping with the launch of what it describes as the “first augmented reality catolog.”

"It's the next best thing to visiting our landmark Manhattan store in person," said Rich Tinberg, Hammacher Schlemmer's CEO.

Houston - Mattress Firm Holdings met Wall Street expectations with its financial performance in the third quarter of fiscal 2014. In addition, the company increased its guidance for store growth in the fiscal year 2014, and now plans to have opened a total of 200-220 new stores and acquire 665 stores by the end of the fiscal year.

The new store total includes 163 stores opened and 619 acquired so far this year.

Seattle  - Santa may have his elves, but Amazon.com has something better to help send holiday gifts on their way: a robot army. The online giant has deployed more than 15,000  robots in 10 next-generation fulfillment centers it has opened across the United States.  

Atlanta - The Home Depot has reached an agreement to purchase HD Supply Hardware Solutions, formerly known as Crown Bolt, a wholesale hardware supplier. The transaction is expected to close by the end of fiscal year 2014 subject to obtaining customary regulatory approvals.

The Home Depot is HD Supply’s largest customer and accounts for about 98% of its annual sales. Terms of the deal were not disclosed.

Washington, D.C. – In-store sales were down from Thanksgiving Day through Black Friday, but the culprit may have been early holiday shopping more than lackluster consumer interest. According to the Applied Predictive Technologies (APT) Index of U.S. same-store sales, in-store sales dropped 5.8% during that two-day period compared to the previous year.

Irvine, CA – Food producer Systopia International has recently upgraded its payment technology within the dining area of its new Green Bay, Wis. facility. Working closely with in-house caterer Aramark, Systopia designed a cashless payment solution based upon using staff security RFID badges as the cashless credentials.