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Retail

  • Three retailers step up shopper engagement with bots

    FreshDirect, Subway and The Cheesecake Factory have added a new item to their menus — conversational commerce.   Through a partnership with MasterCard, the three brands are now using artificial intelligence (AI)-based bots to enable consumers to browse menus, build orders and securely checkout via Masterpass — all without leaving the Messenger chat-based platform.   

  • It’s hot in Texas: Another new project for North Dallas

    One of the fastest-growing regions in the nation--in both jobs and population — will be home to another retail-heavy mixed-use project.   RPS development and High Street Residential, a Trammel Crow unit, will be building 342,000 sq. ft. of retail and restaurant space encompassing 23 buildings in Allen, Texas, according to the Dallas Morning News.  

  • French children’s clothing brand in U.S. debut

    Orchestra is entering the United States, both online and off.    The 23-year-old French children’s and maternity fashion brand has launched its first English language website. The retailer will make its U.S. brick-and-mortar debut, opening newborn/children's clothing store at King of Prussia Mall, King of Prussia, Pa.  

  • An architect’s take on building experiences

    Store closings are commonplace. Online shopping options grow. From time immemorial, stores were built with brick-and-mortar. Better materials for today would be innovation and experiences.    We in the field of store design are seeing some promising signs that an evolution is underway.   

  • Look for more stores-within-stores

    Stores-within-stores have been prevalent in Europe and Asia for years, and while they’ve been in play for decades in the U.S. (think perfume counters in Macy’s), all indications call for much wider adoption here in the years ahead. Already, the concept has branched into new combinations. Apparel shops within supermarkets, electronics boutiques in department stores, and branded sections of sporting-goods stores are some commonly seen examples.  

  • Specialty chain integrates omnichannel processes

    To the key to omnichannel success is having access to synchronized, and up-to-date business information.   Mattress Firm is partnering with Visionet Systems to create a centralized information repository that integrates all business information across retail channels in near real-time — a move that will improve operational efficiency enterprise-wide.  

  • Report: BJ’s up for sale — and being eyed by Amazon

    A potential acquisition could give Amazon some leverage as it expands its brick-and-mortar presence.   BJ’s Wholesale Club is putting itself up for sale, and Amazon has expressed modest internal interest in the chain, according to The New York Post.  BJ’s, which was once a public company, was bought for $2.8 billion by private equity firms Leonard Green & Partners and CVC Capital Partners in 2011.   

  • Citibank exec joins Walmart’s digital team

    Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.       Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.   
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