Supermarket/Grocery

By Kirsten Early, Partner and Director of Retail, SRSA Commercial Real Estate

Cincinnati - Multichannel grocery shopping is surging across the globe, with the birth of a new child being a primary driver of an increased propensity to buy online. In addition, according to findings of a new study from customer service company dunnhumby, emerging and nascent markets are seeing the most growth with 97% and 89% year-on-year growth, respectively.

San Jose, Calif. - Large format Hispanic grocery chain Mi Pueblo Foods is getting personal with customers on the go. Mi Pueblo is using the CLYP mobile marketing automation platform to establish deep consumer engagement, leading to more extensive insight into customers’ shopping behavior and buying patterns.

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

Amsterdam, Netherlands – Data breaches are on the rise around the world. Digital security provider Gemalto released the latest edition of its Breach Level Index (BLI), revealing that more than 1,500 data breaches led to one billion data records compromised worldwide during 2014.

London – Leading U.K. supermarket chain Tesco plc is reportedly considering laying off as many as 10,000 employees in response to poor profit performance. According to the Sunday Telegraph, Tesco may lay off up to 6,000 employees from its head office and 43 stores the retailer already announced it will close, and eliminate the rest by streamlining operations.

Jobs eliminated by streamlining would include executive positions. In January, Tesco said it would shutter 43 stores with as many as 2,000 resulting layoffs.
 

Brampton, Ontario — Shoppers Drug Mart, which was acquired by grocer Loblaw nearly a year ago, is testing the sale of fresh foods in select locations, according to published reports.

Tapping into Loblaw’s strengths and expertise, the Canadian pharmacy retailer is piloting the sale of fresh food in six locations, including fresh produce and meats.

New York -- There’s a reason why shoppers love Wegman’s. A Valentine’s Day promotion spotted Friday, in a Buffalo-area store, featuring twin ribeye steaks, packaged ready-for-the-flame in a disposable, heart-shaped broiler pan is one small example as to why.