Mass Merchant

Waban, Mass. – Grocery retailer H-E-B produces a positive emotional reaction with consumers. Based on a study of 10,000 U.S consumers, H-E-B, Publix, Chick-fil-A, and Trader Joe's took the top four spots in the 2015 Temkin Emotion Ratings, which rates how customers feel about their interactions with 293 companies across 20 industries.

Shopper marketing firm Saatchi & Saatchi X has promoted one of its senior executives to be its next president.

All good things must come to end — including, after nearly four years, my contributions to this column. “Retail Rap” will soon be forging on without me. This is the first of two final columns I’ll be contributing, and I’ll beg your indulgence if I wax nostalgic at times in this, column number 99, and in my last submission two weeks from now, Retail Rap number 100.

Menlo Park, Calif. – Facebook may not have anywhere near the retail sales volume of Wal-Mart, but in at least one important financial metric the social media network has overtaken Wal-Mart. According to the Associated Press, Facebook has knocked Wal-Mart out of the Standard & Poor’s list of the top 10 most valuable stocks.

Bentonville, Ark. – Wal-Mart Stores Inc. will no longer sell merchandise featuring the Confederate flag in its stores or online. The retailer is removing the flag, long a source of controversy due to its connections to slavery and use as a symbol by white supremacists, in the wake of a racially-motivated mass shooting at a historically black Charleston, South Carolina church.

A study of 10,000 U.S. consumers revealed H-E-B, Publix and Trader Joe's are tops when it comes to making customers feel delighted.

Hangzhou, China – Chinese e-commerce company Alibaba Holding Group Inc. will reportedly pull the plug on its 11Main U.S. specialty e-commerce site. According to TechCrunch, Alibaba plans to fold 11Main into New York-based social shopping platform OpenSky.

In a little over three years as a public company, Facebook may now be worth more than Walmart.

The question is, will the social network's surge last?

According to Quartz, over the last year, Facebook’s stock has jumped roughly 30% as the broader S&P 500 has barely managed to keep its head above water. The climb has added more than $65 billion to Facebook’s market value, bringing it to more than $236 billion, just above Walmart’s $235 billion.