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Mass Merchant

  • How to Meet the Varied Needs and Tendencies of Store Shoppers

    The crusade to win the hearts, wallets and loyalty of customers is sometimes waged based on price, store location, or superior product offerings. But often, winning the battle comes down to more emotional factors – a matter of demonstrated care and consideration for a customer’s unique shopping needs. Simply put: A truly exceptional customer experience that both surprises and delights.   

  • Report: Online retail sales to hit $440 billion in 2017

    Online growth — and along with it, online market share — continues to accelerate.   The trajectory is so strong that sales are on pace to hit $440 billion in 2017, a leap from $395 billion expected in 2016, according to “U.S. Online Sales Forecast: Omni-Channel Retailing Challenged by Its Success,” a report from FTI Consulting.   

  • Shoptalk reveals speaker lineup

    Brian Cornell,  chairman and CEO of Target Corp., and Mindy Grossman, CEO and director of HSN,  are among the headliners at  Shoptalk 2017, the nex-gen retail and e-commerce event.   Also on the bill: Devin Wenig, president and CEO of eBay.  

  • Report: Aeropostale has potential to become a 500-store chain—again

    A big mall developer thinks Aerospostale still has plenty of life left in it.   Simon Property Group, along with General Growth Properties and several other companies, bought the failing chain out of bankruptcy in September.  Speaking to a group of investors last week,  CEO David Simon expressed confidence in Aeropostale’s ability to regain momentum.  

  • Amazon Prime makes it way to China

    Amazon is looking to give Alibaba and JD.com a run for the money on their home turf.   The online giant is making its Amazon Prime subscription service available in China, a country where it has struggled to gain market share.     

  • Sporting goods retailer revs up expansion

    Modell’s Sporting Goods is opening a flagship on the site of a former rival.   Modell’s will open a two-level, 20,000-sq.-ft. store on the Upper East Side of Manhattan, in a site formerly occupied by Sports Authority. The opening is slated for mid-November.    The store will become Modell’s flagship store in Manhattan, said William Rudin, CEO of property manager Rudin Management Company, in a release.  

  • It’s anchors aweigh at PREIT in strategic repositioning

    PREIT’s stated strategic shift to pack its portfolio with more relevant anchors is moving ahead at full steam.   At its Cumberland Mall in New Jersey this month, Dick’s Sporting Goods opened in a 50,000-sq.-ft. space vacated by J.C. Penney. In December, another former Penney’s space will debut as a Round One Entertainment location, and being readied for 2017 openings at other PREIT malls are Home Goods and Field & Stream stores, a Whole Foods Market, and a Legoland Discovery Center.  

  • First Look: Check out Walmart’s new BOPIS machine

    Walmart is testing new technology that could revolutionize the way customers pick up purchases they ordered online.     The discounter has installed a giant machine in a store in Bentonville, Ark., close to its headquarters, that automatically distributes online orders to users of Walmart's  buy-online-pickup-in-store service, reported Business Insider.   The machine is located directly inside the store's entrance.   
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