Mass Merchant

Customer Growth Partners has updated its holiday forecast to a 5.8% year-over-year growth, to a record $749 billion.

Gap Inc. has made two additions to its senior team, naming its first-ever chief growth officer and a new CEO for Banana Republic.

Greendale Mall in Worcester could serve as the poster child for COVID-19’s acceleration of online shopping and demand for merchandise fulfillment services.

The retail industry ranked three overall out of 10 industries in a study of brands based on emotional connections made with customers during the pandemic.

Gap Inc. reported third-quarter earnings that just missed Wall Street expectations amid strong performances from both Old Navy and Athleta.

The country’s largest specialty kiosk retailer sees plenty of opportunities to expand — even amid the pandemic.

Walmart is leveraging its vast brick-and-mortar network to bolster its capability to quickly deliver online holiday purchases.

Online Walmart shoppers can now shop for gifts with an expanded set of filters, and keep their holiday purchases secret.