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eCommerce

  • Office Max swings to profit in Q4 on cost controls

    Naperville, Ill. -- OfficeMax swung to a fourth-quarter profit as the company retailer continued to cut costs, though sales declined in both its contract and retail segments.

    OfficeMax reported earnings of $12.7 million, compared with a year-earlier loss of $2.58 million. Revenue decreased 2.4% to $1.77 billion. The chain expects sales to be flat for 2011.

  • Bone Fish Grill among two new tenants at Chapel Hill Shopping Center

    Middletown, N.J. -- Fameco Real Estate, L.P. said that Bone Fish Grill and Hand & Stone Massage have signed leases at the Chapel Hill Shopping Center, in Middletown, N.J.

    Chapel Hill Shopping Center is a 64,507-sq.-ft. community shopping that was renovated four years ago and is anchored by a 45,000-sq.-ft. Whole Foods supermarket.

    Bone Fish leased a 5,400-sq.-ft. endcap position. The restaurant is expected to open in September. Hand & Stone leased 3,600 sq. ft. of in-line space. The retailer is expected to open in April.

  • AutoZone expands customer reach

    The nation’s leading auto parts and accessories retailer is offering a new delivery program through an affiliation with ShopRunner. According AutoZone, the agreement will ShopRunner will allow it to provided an enhanced online shopping experience because ShopRunner members are able to receive free and unlimited two-day shipping and returns from retail partners.

  • ACSI shows customer satisfaction remains strong

    ANN ARBOR, Mich. -- The American Customer Satisfaction Index has dropped just 0.1% from the previous quarter to 75.9 on the ACSI's 100-point scale, indicating that customers satisfaction remains strong, the ACSI reported.

  • Target to open in landmark Chicago building, to call small-format locations CityTarget

    Minneapolis -- Target Corp. said Tuesday it will open a small-format store in an historic Chicago building constructed in 1899 to house a department store. The national landmark, designed by famed architect Louis Sullivan, was home to the Carson Pirie Scott department store from 1904 to 2007. The retailer also announced that its small-format locations across the United States will be named CityTarget, including the store in Chicago.

  • Sears' Lampert reports 5.8% stake in Gap

    New York City -- A Tuesday report by the Wall Street Journal said that hedge fund billionaire and Sears Holding Corp. chairman Edward Lampert has reported holding a 5.8% stake in Gap Inc.

    Lampert reported the stake in a 13G filing, or a filing for passive investors, with the Securities and Exchange Commission late Monday.

    His ESL Partners company and affiliates reported beneficially holding 35 million common shares.

  • Aisle411 expands market reach

    ST. LOUIS — Aisle411, a mobile retail navigation service that helps shoppers locate products down to the shelf location, on Tuesday announced its service now is live in more than 1,000 stores with the addition of three markets — Las Vegas, Los Angeles and San Diego.

    Other markets identified for expansion included Atlanta, Baltimore, Boston, Houston, Minneapolis, New York, Phoenix, Sacramento, Calif., Seattle and Washington, D.C.

  • Poll shows e-commerce customer satisfaction stalls

    Ann Arbor, Mich. -- The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

    The results are the lowest since 2004.

    According to the report, falling satisfaction with online retail pulled down aggregate satisfaction with the e-commerce sector overall, which also includes online brokerage and online travel.

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