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eCommerce

  • Online shoppers want simple returns, fast delivery

    RESTON, Va., and ATLANTA — A simple and convenient returns policy is an important factor in the decision to make a purchase online, a new study form comScore and UPS found. According to the Online Shopping Customer Experience Study, 63% of online shoppers look at a retailer’s return policy before making a purchase. Nearly half said they would shop more often and recommend a retailer with a lenient returns policy, indicating its value in driving customer loyalty.

  • Survey: Hassle-free returns, speedy delivery and tracking capabilities important to online shoppers

    Reston, Va. -- A significant 63% of online shoppers look at a retailer's return policy before making a purchase, and nearly half said that they would shop more often and recommend a retailer with a lenient returns policy, according to a new study by comScore. The report, commissioned by UPS, evaluates consumer shopping habits from pre-purchase to post-delivery. It is based on a comScore survey of more than 3,100 U.S. online shoppers.

  • Furnitureland South to offer private label credit card from TD Retail Services

    Mahwah, N.J. -- Furnitureland South, in Jamestown, N.C., has selected TD Retail Card Services to develop and administer its new private label credit card.
     

  • Sears Holdings files for partial spin off of its interest in Sears Canada

    Hoffman Estates, Ill. -- Sears Holdings announced that Sears Canada has filed a Registration Statement on Form 20-F with the U.S. SEC in connection with the company’s previously announced plan to spin-off a portion of its interest in Sears Canada.

  • Toys'R'Us brings 'World of Madagascar' to stores

    WAYNE, N.J.

  • AEO names new finance chief

    PITTSBURGH — American Eagle Outfitters has named Mary Boland as EVP, chief financial and administrative officer, effective July 9. Boland’s responsibilities will include finance, investor relations, merchandise planning and allocation, strategy planning, and other administrative functions.

  • Charming Shoppes Q1 profit drops 31.7%

    Bensalem, Pa. -- Charming Shoppes reported Friday that net income for the first quarter plummeted 31.7% to $17.8 million, from $26 million in the year-ago period.

    Sales dropped 4.6% to $481.3 million, largely due to the shuttering of 157 stores. E-commerce was a strength in the quarter, up 18% over the prior-year period. Same-store sales were flat in the first quarter, including a 1% comparable-store sales increase for Lane Bryant, a 5% comparable-store sales increase for Catherines, and a 3% comparable-store sales decrease for Fashion Bug.

  • GameStop expands digital content access to international customers

    GRAPEVINE, Texas — GameStop customers outside of the United States will soon have access to the PlayStation Network's downloadable content from Sony Computer Entertainment Europe. This digital option will be available at more than 1,600 store locations in Australia, New Zealand, France, Italy, Spain, Germany, Austria and Switzerland. Customers in those countries will have the ability to purchase DLC with any form of payment including trade credits, gift cards and cash.

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