eCommerce

ChannelNet, a customer acquisition, retention and conquest digital services provider, has appointed Molly Smith as VP of customer support and services.

Pittsburgh - Golf Galaxy plans to open its second retail location in Nevada. The retailer will open a 29,000-plus-sq.-ft. store in Henderson, a Las Vegas suburb, on Nov. 1.

At the store, offerings include services from PGA professionals and certified in-store club technicians; five hitting bays and an indoor demo range; and an on-site, full-service 42-foot tour van modeled after club manufacturers' on-site PGA Tour vans. The store also features a dedicated women's shop, a driving range, and a three-speed putting green.

Real time retail is the best way to describe an intriguing new shopper engagement platform from Bazaarvoice that allows brands to respond to questions and reviews about their products directly on retail sites within the Bazaarvoice network.

Bedford, Mass. – Daily mobile/online retail revenues surge an average of 55% on Cyber Monday (the Monday after Thanksgiving), but a corresponding surge in attacks drives hard losses, on average, as much as $500,000 per hour or $8,000 per minute. In addition, a new study of 1,100 U.S., and U.K., retail IT staffers from RSA and the Ponemon Institute shows that 66% of respondents expect that disruption would result in customer churn that would damage reputation and brand and could push losses as high as $3.4 million from a single hour of disruption.

Toronto -- Hudson’s Bay Company has appointed Michael Crotty as executive VP, chief marketing officer, Hudson’s Bay and Lord & Taylor. He will be responsible for the overall marketing strategy for Hudson’s Bay and Lord & Taylor.

Crotty has more than 25 years multichannel retailing and brand management marketing experience  For the last 10 years, he has held progressively senior positions at Bergdorf Goodman, Neiman Marcus and, most recently, Nordstrom.

Target Canada is on schedule to open 33 additional Canadian store locations spanning across nine provinces, including its first stores in New Brunswick, Prince Edward Island and Newfoundland.

The retailer plans to open 31 stores Nov. 13, and the remaining two Nov. 22. Target will announce additional store openings beyond 2013 at a later date.  

New York – Larry Kirshbaum, a publishing industry executive who joined Amazon.com’s New York-based publishing unit in 2011, is reportedly leaving the company to become a literary agent. According to the Associated Press, Kirshbaum, who formerly was in charge of the Time Warner Book Group will officially leave his position in January 2014.

Hudson’s Bay Company has appointed Michael Crotty as EVP, chief marketing officer, Hudson’s Bay and Lord & Taylor and Russ Hardin as SVP, chief creative officer, Hudson’s Bay and Lord & Taylor.

Both Crotty and Hardin will report to Liz Rodbell, incoming president, HBC Department Store Group, effective Nov. 11.