eCommerce

Chicago — Pure-play e-tailers are doing a better job in satisfying their customers overall than omnichannel retailers, but omnichannel retailers have an edge in select functional areas like checkout. According to results of the mid-year Customer Feedback Index (CFI) from OpinionLab, e-tailers had an average CFI score of 481, compared with a CFI average of 457 for omnichannel retailers.

Walmart.com is already a large, fast growing and dynamic organization, but global e-commerce president and CEO Neil Ashe is intent on executing an integrated vision of commerce that no one else has — or can.
 

Seattle — Amazon.com increased net sales an impressive 22% during the second quarter of fiscal 2013. But the Internet retailing giant reported a net loss of $7 million due to operating expenses and investments in warehouses, digital content and other areas, compared with net income of $7 million in the year-ago period.

St. Louis — Build-A-Bear Workshop narrowed its second-quarter loss to $6.2 million from $7.5 million in the year-ago period, boosted by improved sales and store productivity.

Total revenues were $81.9 million , up 1.9% from the $80.4 million reported in the second quarter of 2012.  Same-store sales rose 7.3%, including an 8.6% increase in North America and 1.7% increase in Europe. E-commerce sales rose 5.2%.

By Jake Weatherly, [email protected]

Increased fulfillment costs and other expense pressures caused Amazon.com to report a second quarter loss of $7 million even though sales increased 22% to $15.7 billion.

The company said its sales would have increased 25% were it not for a $392 million headwind related to unfavorable foreign exchange rates. The net loss of $7 million, or two cents a share, was a reversal from the same period the prior year when a profit of $7 million, or one cent a share, was reported.

Leading payments processor Vantiv cited strength in its e-commerce business as a key driver of a second quarter performance that saw revenues increase 11% to $519.4 million and profits on an adjusted basis increase 21.6% to $82.7 million, or 40 cents a share. Vantiv said its e-commerce business grew by 38% during the second quarter.

Sidney, Neb. -- Cabela’s Inc. on Thursday announced it will open four new markets in 2014:  Acworth, Ga., Augusta, Ga.; Missoula, Mont.; and Barrie, Ontario (Canada).  The outdoor goods retailer also reported that its second-quarter net income surged 31% on a 10.5% rise in same-store sales.