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eCommerce

  • Sears puts ‘S’ in seamless experience

    Sears Holdings is quite the omnichannel innovator and it just launched another new capability melding digital and physical.

  • Bon-Ton Stores closing three stores

    The Bon-Ton Stores announced it will close its Elder-Beerman stores in the Huntington Mall in Huntington, West Virginia and the Lima Mall in Lima, Ohio. The retailer said it will not renew the stores’ leases, which terminate January 31, 2016.

    Additionally, Bon-Ton is closing its namesake store in the Carousel Center in Syracuse, New York, upon its scheduled lease termination on February 28, 2016.

    The company said it does not expect costs associated with the closing of the locations to be material.

  • Four Best Practices to Make the Holiday Season Bright — with Convenience

    With the rise of multichannel retailing and a saturated retail market, today’s customers expect to find the products they want, when they want and in a way that is most convenient to them. Be it via speedy delivery, in-store pickup or traditional store visits, shoppers today want to be connected to their purchases quickly. Retailers that don’t provide such services will be outperformed by competitors that do this Christmas season.

  • Williams-Sonoma going south of the border

    Williams-Sonoma has entered into an agreement with Mexico’s leading department store retailer to open stores in that country.

    Williams-Sonoma said it will open 13 stores across its various brands — Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen and West Elm — In Mexico City, by the end of 2015. The stores are opening through a franchise partnership with Mexican department store retailer Liverpool.

  • Development boom continues on Philadelphia’s North Broad Street corridor

    Philadelphia -- Metro Commercial Real Estate has been named the exclusive listing agent for 1300 Fairmount, located in Philadelphia, steps from the Fairmount Station of SEPTA’s Broad Street Line and bus system.

    The mixed-use project by RAL Development Services, LLC and Amalgamated Bank’s Longview Ultra Fund, will consist of 486 apartments and structured parking above approximately 84,000 sq. ft. of retail space geared towards national and regional retailers.

  • Survey: Omnichannel consumers favor consistency

    Retailers operating across multiple channels need to ensure customer experience does not vary by touchpoint.

    According to a new survey of 1,000 consumers by customer experience management technology provider Sitecore and King Brown Partners, 80% of respondents agreed that offering consistent shopping experiences strongly impacts a retailer’s brand perception. Ninety percent of consumers would switch brands if the brand promises one thing and delivers another.

  • Amazon offers prime dining option in Portland

    Hungry consumers in Portland just got a new option for convenient eating.

    Amazon.com is enabling Prime Now customers in Portland to obtain free delivery from local restaurants and food carts. Using the Prime Now mobile app, Portland customers can view participating restaurants, browse menus, place orders, track the status of their delivery, and watch as the driver travels from the restaurant to the delivery address in real time.

    Once an order is placed, Amazon delivery drivers pick up and deliver the food within an hour or less.

  • ShopperTrak: Holiday sales to rise 2.4%

    Price-conscious consumers looking for a good deal are expected to fuel a sales surge on Black Friday, but not enough to lift overall holiday sales higher than last year, according to ShopperTrak.

    The analytics firm predicts that Black Friday 2015 will surpass Black Friday 2014 due to the shopper who is motivated by sales and exhibits a growing tendency toward shopping earlier. In addition, an early Hanukkah, which begins 10 days sooner this year than last, will generate November sales at the expense of December.

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