eCommerce

It’s no wonder so many shoppers were not impressed with some of the big holiday deals being offered by big retailers this past week.

Despite a few hiccups with site availability, Cyber Week 2015 on the whole was a huge success for the retail industry and bodes well for the remainder of the holiday season.

According to data from Adobe, from Thanksgiving Day through Cyber Monday, consumers spent $11 billion online. This marked a 15% increase from Cyber Week in 2014 and represented 30% of a total $39.5 billion in November online sales. Adobe predicts consumers will spend $1 billion a day online every day from Dec. 1- Dec. 18.

Forever 21 is heeding the popular wisdom that mobile devices serve as omnichannel remote controls with its new app.

The fast-fashion chain is unveiling a new Android app and updating its existing iPhone app. Designed to enhance the shopping experience in-store and online, the app features five key touch points, including:

• F21 Inspiration – displays shoppable editorial stories, shop by outfits, lookbooks and exclusive videos.

Save-A-Lot, the deep-discount division of grocery giant Supervalu, on Wednesday named a supermarket veteran with more than 30 years of experience as its new CEO. Eric Claus, 59, takes the reins of Save-A-Lot after spending the past two-plus years as chairman, president and CEO of Red Apple Stores Inc., a chain of value retail stores based in Canada.

It’s no wonder so many shoppers were not impressed with some of the big holiday deals being offered by big retailers this past week.

Amazon, Walmart, Target, and Jet did not heavily discount most popular products and prices actually increased in key categories after Black Friday, cementing a perception that the two celebrated shopping days are waning in importance, according to research from Boomerang Commerce, which aggregated and analyzed online price discounts and price perception for 1,000 popular products sold by Walmart, Target, Amazon and Jet.

Despite significant investments by many retailers, U.S. consumers are unsatisfied with the levels of customer service offered this holiday season.

According to the new 2015 Retail Holiday Customer Experience study from customer engagement solutions provider Eptica, 35% of consumers are unhappy with the online experience. This figure rises to 40% in store.

Hennes & Mauritz AB (H&M) is going green for its first store in Lower Manhattan.

The retailer will open a 25,000-sq.-ft. store at Westfield World Trade Center, set to open in spring 2016. It will be H&M’s 17th location in New York City, and its first U.S. store to apply for LEED (Leadership in Energy & Environmental Design) certification.

Phoenix-Mesa-Scottsdale, Ariz. -- Kimco Realty Corp. announced that it purchased Christown Spectrum power center in the Phoenix-Mesa-Scottsdale, Arizona for $115.3 million. The property is an 850,000 sq. ft. center situated one mile east of Interstate 17 and lies adjacent to the second-busiest light rail station in Phoenix.