eCommerce

Pinterest is adding a new feature to its Buyable Pins in-app purchase mechanism aimed at price-conscious shoppers.

Return fraud during the holidays is a growing problem for retailers—and also an extremely expensive one.

Holiday shoppers who need a friendly ear while looking for products online may want to check out Newegg.com.

Return fraud during the holidays is a growing problem for retailers—and also an extremely expensive one.

When it comes to retail diversity, Manhattan is about as inclusive as it gets.

A first-of-its-kind survey of 906 existing retailers in three of Manhattan’s leading shopping districts (SoHo, Fifth Avenue, and Madison Avenue) found a virtual “United Nations” of merchants originating from 26 countries. The Cushman & Wakefield study found that nearly four out of 10 retailers – 39% -- originate from outside the United States.

Delivery performance in the first half of December may land many providers on the naughty list.

According to analysis of what more than 130,000 shoppers said in surveys about on-time deliveries of their full orders between Dec. 1 - Dec. 15 by Bizrate Insights, a division of Connexity, time is not on their side.

Bizrate Insights data indicated on-time delivery rate went from 93.3% on Tuesday, Dec. 1 to 89.9% on Tuesday, Dec. 15. There were small day-over-day spikes in on-time delivery rate on Saturday, Dec. 5, Tuesday, Dec 8 and Friday Dec. 11.

Close to nine in 10 consumers will take a look at one specific retailer before making a holiday gift purchase.

According to a survey of 3,000 U.S. consumers by marketing platform provider BloomReach, 87% of respondents will comparison shop at Amazon.com before buying a gift. This frequency of product searches is paying off for Amazon, as 73% of respondents said they will buy from Amazon and 71% will spend more than a quarter of their holiday budgets on Amazon.

Retailers need to improve several aspects of their omnichannel customer engagement strategies if they want to truly satisfy customers.