eCommerce

Asda, the U.K. subsidiary of Walmart, wants customers to have unencumbered access to desired products.
 
On the front end, this has meant creating a click and collect service called toyou. On the back end, Asda enables toyou with a seamless fulfillment infrastructure based on Manhattan Associates technology.
 

Photo: Sam Edelman’s newest store at NorthPark Center opened May 20

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience.   Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience.     Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.  

After an 18-month hiatus on expansion, Amazon.com is reportedly preparing to roll out its AmazonFresh grocery delivery service to new markets including Boston and the U.K.

According to Re/Code, Amazon had initially planned to introduce the service to U.K. customers in 2015.

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Despite improved net sales, DSW Inc. saw net earnings decline substantially during the first quarter of fiscal 2017.
 
The footwear retailer reported net income of $30.01 million, down 37% from $47.37 million in the prior year quarter. Growing cost of sales and operating expenses, as well as a pretax expense from the February purchase of online footwear retailer Ebuys Inc., cut into profit even as net sales rose 4% to $681.27 million, from $655.47 million. Ebuys contributed $15.1 million in net sales.
 

Each year, Chain Store Age compiles a ranking of the fastest growing property managers based on the square footage added. See who topped this year’s list.
 
The 27th annual survey of Fastest-Growing Managers tallies new domestic and international third-party management and leasing contracts obtained during the 2015 calendar year and ranks the top performers. As always, the measuring stick is square footage. This year’s fastest-growing third-party managers are taking many roads to growth, from acquisition to a multidisciplinary focus.

Photo: Andrea Olshan, CEO of Olshan Properties

The store is making a comeback. Even online pure plays are laying down bricks and mortar, setting up “shop-in-shop” stores and large flagships to keep pace in the multichannel world.