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Study: Retailers leave money on table due to lack of personalized service
Disappointing shopping experiences are costing brick-and-mortar retailers serious money. Stores left about $150 billion in potential revenue on the table in 2016 by failing to offer shoppers personalized in-store shopping experiences. Shoppers would increase their in-store spending by 4.7% — if they received better, more personalized service from retailers. -
Report: BJ’s Wholesale Club owners eyeing sale or IPO
BJ’s Wholesale Club could see a change in ownership. The company’s private equity owners, Leonard Green & Partners and CVS Capital Partners Ltd., are hiring investment bankers to advise them on options, reported the Wall Street Journal. The two buyout firms acquired BJ’s in 2011 for approximately $3 billion. The retailer, which is based in Westborough, Massachusetts, operates 213 stores and 130 BJ's Gas locations 15 states.

