eCommerce

When it comes to providing a satisfactory customer experience, online retailers have to deliver on their promises.   Sixty-six percent of e-commerce shoppers consider delivery a decisive factor when shopping online, according to a new study by enterprise delivery experience solution provider Convey. In addition, 70% of consumers report they are unlikely to return after a poor delivery experience.  

Father’s Day is Sunday, June 18, and retailers and dads alike will have reason to smile, according to the International Council of Shopping Centers (ICSC).    American adults who plan to consume this holiday will do so in a big way, spending an average of $169.60 at predominantly at physical retailers, according to ICSC’s most recent consumer survey.    Here are eight specific findings:  

Photo: Colin Calvert (Left) and Caroline Pham (Right)  

Amazon.com is reportedly going to make it easier for third-party sellers on its Marketplace platform to sell certain items.  

E-commerce retailers could do better in converting shoppers at the point of sale, but are displaying encouraging signs.   According to the Checkout Conversion Index for the second quarter of 2016 from payment platform provider Pymtns.com, underperforming e-commerce retailers will lose $162.4 billion in potential revenue during 2016 due to failure to convert site visitors to sales. This is due to a variety of frictions that exist between online discovery and checkout.  

Target Corp. is continuing to hire tech experts for its ultra-secret “Goldfish” project, with the newest recruit being the former chief technology officer of sports news website Bleacher Report.     The Minneapolis/St. Paul Business Journal reported that Sam Parnell has joined Target with a title of VP of innovation, and be based in the company’s office in Sunnyvale, California.

And then there were 10 — technology start-ups that is. And the lineup ranges from one that develops apps for supply chain inspectors to one that creates wearable technology that helps users prevent sexual assaults. 

Brookstone has retained New York-based RCS Real Estate Advisors to operate as the retailer’s outsourced real estate department.    Brookstone operates 218 stores across the United States and Puerto Rico in shopping malls, airports and other locations.