eCommerce

Chelmsford, Mass. -- It only take an average of 2.2 negative experiences for  Americans to stop purchasing from a retail brand -- across any channel, according to a new survey commissioned by Kronos Inc. Underscoring the urgency of a seamless omni-channel experience, 68% of Americans agree that a negative shopping experience within a single channel negatively impacts their perception across all shopping channels including physical stores, online, mobile, phone centers, and catalog.

Dodgeville, Wis. – Lands’ End will offer free shipping to all customers on purchases more than $50 as part of its standard customer offerings. U.S. customers will also have the option to upgrade to two-day UPS shipping for $5.

Office Depot and OfficeMax announced the completion of their merger late Tuesday and from the looks of third quarter results released the same day the deal should prove beneficial to both companies.

Office Depot said its third quarter same store sales declined 2%, while OfficeMax said its comps dropped 2.8% in the U.S. and 2.2% in Mexico.

The combined company will use the name Office Depot, Inc. and will trade on the New York Stock Exchange under the symbol ODP.

Pittsburgh – Dick’s Sporting Goods and ESPN have entered a multi-year agreement in which Dick’s will serve as the exclusive e-commerce provider of licensed merchandise and sporting goods on ESPN.com and related digital properties.

By Ken Nisch, [email protected]

Vancouver -- Loft, a division of Ann Inc., will open its first Canadian West Coast location, at The Village at Park Royal, in Vancouver, on Nov. 15.

Since its arrival in Canada last year, Loft has opened five locations across Ontario and introduced international shipping.    

New York – Nespresso is opening an in-store “Boutique-in-Shop” at the Macy's Herald Square on 34th Street in New York City. Nespresso coffee specialists will be present to offer demonstrations of Nespresso machines and guide customers through the profiles of the 21 Grand Cru coffees.

This is the second Nespresso Boutique-in-Shop within a Macy's store.

Lands’ End will offer free shipping to all customers on purchases more than $50 as part of its standard customer offerings. U.S. customers will also have the option to upgrade to two-day UPS shipping for $5.