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Survey: L.L. Bean tops in overall customer service in August
New York - L.L. Bean provided the best overall customer service in August 2014. This marked the retailer’s fourth time topping Stella Benchmarks in customer service during 2014.
The retailer repeated its top performance from the previous month by ranking among the Top 25 in phone, email, shipping and returns. Nine companies that did not rank in the Top 25 overall for July earned a spot in August: Gap, Marc Jacobs, Burberry, Apple, Hewlett-Packard, Motosport, Microsoft, Brooks Brothers and Wayfair.