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Nordstrom wins with customers, not Street, in Q4
Nordstrom is doing all the right things when it comes to store traffic, e-commerce and customer service, but it wasn’t enough for Wall Street in the fourth quarter.
Nordstrom’s same store sales grew 4.7% in the fourth quarter; online sales grew to now represent 40% of the store’s business. And just this month the company was ranked No. 1 in the United States in terms of customer service, according to the American Customer Satisfaction Index.
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Best Buy takes the "buying" out of shopping
Best Buy is following the lead of Target and other retailers by partnering with a new app called Curbside at some of its stores.
Best Buy has signed a deal with Curbside, which allows shoppers to pick out what they want online. Curbside employees then buy the items and are there to meet shoppers outside the store an hour later. The app was launched by two former Apple engineers who raised $9.5 million to expand the service, which is free to shoppers.