Direct To Consumer (DTC)

Macy’s Chairman and CEO Terry Lundgren offered plenty of reasons why the company’s first quarter sales were worse than expected – but also noted the confluence of factors that caused the disappointing results are largely behind the company.

Toronto -- Canadians are not flocking over the border as much as last year, according to a recent cross-border shopping survey by marketing research firm GfK. Deterred by higher US exchange rates, Canadians are less willing to make the drive, despite the wider product selections available stateside.

By Kris Bjorson, JLL

Cost versus customer experience: As retailers compete on customer experience throughout the omni-channel supply chain process, the type of real estate and where it is located is playing a major role. In fact, according to JLL research, seven out of 10 retailers are still shaping their omnichannel product offering and customer service commitments.

Los Angeles – Net loss at American Apparel Inc. grew to $26.4 million in the first quarter of fiscal 2015, from $5.5 million the same quarter a year earlier. Increased cost of sales and foreign currency translation, as well as legal, litigation and consulting costs related to the termination of founder/CEO Dov Chaney, helped boost net loss.

While American Apparel implements a “strategic turnaround plan,” the severity of the company's financial problems is worsening. 

Net loss at American Apparel Inc. grew to $26.4 million in the first quarter of fiscal 2015, from $5.5 million the same quarter a year earlier. Net sales dropped 9% to $124.26 million from $137.1 million. Same-store sales fell 5%.

Seattle -- Amazon.com is opening its second one million-sq.-ft. fulfillment center in New Jersey, in the town of Carteret, as its looks to facilitate same-day deliveries in Manhattan.

Amazon opened its first one million-sq.-ft. fulfillment center in New Jersey, in Robbinsville, in July 2014. The company employs thousands of full-time employees at its Robbinsville fulfillment center and continues to hire to meet growing customer demand.

New York -- Andy Dunn, the founder of the hot online menswear retailer Bonobos, is transitioning from CEO to executive chairman. Dunn, who founded the company in 2007, has named retail veteran Francine Della Badia to serve as CEO starting June 1.

Della Badia most recently served as president of North American retail at Coach, leaving in February. She also held positions with Victoria’s Secret, J.Crew and Gap Inc.

Seattle – Chinese e-commerce company Alibaba Holding Group Ltd. has disclosed it holds a 9.3% stake in online retailer Zulily. Alibaba has purchased about 4.8 million class A shares for $56 million. This represents about 17% of Zulily’s Class A stock.

Toronto -- Canada’s Loblaw Companies Ltd. said it will pull its Joe Fresh brand from J.C. Penney stores in the United States at the beginning of next year as it looks to concentrate on freestanding Joe Fresh stores and e-commerce.  

New York -- Online high-fashion retailer Net-A-Porter is launching a mobile-app-based social network that will allow users to buy luxury goods, interact, and do a host of other things as well.

The app, called “The Net Set allows consumers to recommend products to friends, check out the latest trends, upload and share images and shop from among 350 fashion collections. The brands will gain direct access to communicate with Net-a-Porter’s customers for the first time.