Department Store

New York – LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

Boston – Massachusetts retail price scanners reportedly operate at a 99.8% accuracy rate. According to the Associated Press, the Massachusetts Division of Standards checked scanners at 98 different stores of 50 retailers across a wide range of verticals and discovered five overcharges out of about 2,800 individual price scans.

LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013, according to the Stella Monthly Ranking from the StellaService customer service analysis firm.

L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

Hoffman Estates, Ill. -- Cesar L. Alvarez, co-chairman of the international law firm of Greenberg Traurig, LLP, has been elected to membership on the Sears Holdings board of directors.

Alvarez joined Greenberg Traurig in 1973. Prior to his appointment as co-chairman, Alvarez served the firm as its executive chairman for more than three years, and as its CEO 13 years. Prior to becoming CEO in 1997, he practiced securities, corporate and international law for more than 25 years.

Hollywood, Calif. -- Frederick's of Hollywood Group Inc. has entered into a definitive merger agreement that provides for the acquisition of the company by a consortium consisting of HGI Funding LLC, a wholly-owned subsidiary of Harbinger Group Inc., and certain of the company's other common and preferred shareholders. The members of the consortium as a group beneficially own approximately 88.6% of the company's common stock.

Sears Holdings has elected law firm executive Cesar Alvarez to its board of directors.

Alvarez is co-chairman of the international law firm Greenburg Traurig, which he joined in 1973. Before his appointment as chairman, he served as executive chairman for more than three years and as its CEO for 13 years, starting in 1997.

Saks Fifth Avenue, a subsidiary of Hudson's Bay Company, has appointed Mark Briggs as its chief marketing officer, reporting to president Marigay McKee, effective March 2014.

“Mark brings a wealth of experience in luxury brand management with a proven track record of creating retail magic around heritage brands. His passion for retail theater and essential understanding of the customer will be integral to our success,” said McKee. “I am thrilled to welcome Mark to the Saks team, where he will play a key role on the executive committee.”