Department Store

Taubman Centers named Simon J. Leopold, treasurer and executive VP, capital markets, as CFO, effective Jan. 1.

Leopold will succeed current CFO Lisa A. Payne, who will continue as vice chairman until she leaves the company in March. Payne has been with the shopping center development and management company since 1997. Earlier, she was a vice president of Goldman, Sachs & Co.’s investment banking division.

Justice continues to be a drain for the Ascena Retail Group, but in the fourth quarter Lane Bryant also proved to be a burden, as the company reported a drop in same-store sales.

The operator of Justice, as well as stores under the Lane Bryant, Cacique, Maurices, Dressbarn, and Catherines brands, said combined same-store sales declined 2% during its fourth quarter of fiscal 2015 ended July 25.

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

Gordmans Stores has named a veteran from Hancock Fabrics to take over as CFO.

The Omaha-based apparel and home decor retailer announced that James B. Brown has been appointed executive VP and CFO effective immediately.

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

Macy’s Inc. is getting in touch with a new omnichannel payment option.

Chicago -- General Growth Properties has launched a Fall Fashion Guide, available online and accessible to its mall shoppers around the country.

Organized crime is on the rise — and it’s taking a heavy financial toll on the nation’s retailers.

Retailers on average report they lost $453,940 per $1 billion in annual sales over the past year due to organized crime, according to the National Retail Federation’s 11th annual Organized Retail Crime Survey, which put a $30 billion price tag on the problem.