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Survey: Nine merchants lauded for online customer service excellence
Chicago -- A survey released Tuesday by the e-tailing group said that nine merchants out of the 100 benchmarked excelled at online customer service.
According to the group’s 13th Annual Mystery Shopping Study, conducted during fourth quarter 2010, Lands’ End made the list for a third consecutive year. Coach and Saks Fifth Avenue are two-year repeat achievers.
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Target names pres. for Canadian venture
MINNEAPOLIS -- Target announced that Tony Fisher has been named president of Target Canada. In this position, Fisher will be responsible for building the team, establishing the headquarters and leading the day-to-day operations of the corporation's recently announced expansion into Canada, the company reported.