Department Store

Short Hills, N.J. -- Bloomfield Hills, Mich.-based Taubman Co. announced that The Cheesecake Factory and Forever 21 will open at the company’s Mall at Short Hills, located in Short Hills, N.J.
 
Cheesecake Factory is slated to open a full-service restaurant, bakery and bar this summer. Forever 21 will open a 40,000+-sq.-ft. store in late 2011.

The Mall at Short Hills features 160 specialty stores and restaurants along with anchors Bloomingdale's, Macy's, Neiman Marcus, Nordstrom and Saks Fifth Avenue.

San Francisco -- Gap announced Tuesday that Marka Hansen president of Gap North America, has resigned, effective Feb. 4.

According to Glenn Murphy, Gap chairman and CEO, the decision to change leadership was mutual.

“After several conversations, Marka and I agreed this was the right time for a change in the organization in order to take Gap brand to a new level,” he said.

The apparel retailer said it has identified an internal successor to Hansen, who will be announced in the next day.

City of Industry, Calif. -- Hot Topic said Monday that Chris Daniel, president of the company’s plus-size Torrid division, has resigned effective April 29.

The company has named Betsy McLaughlin as interim head of Torrid upon Daniel’s departure, and said it will conduct an outside search for a permanent replacement.

New York City -- New York & Co. said Tuesday it has promoted current president Gregory Scott to the role of CEO, effective Feb. 12.

Richard P. Crystal, current chairman and CEO, had previously announced his impending retirement, effective Feb. 11.

Grace Nichols, who has served as a director since March 2008, will assume the role of non-executive chair of the board effective Feb. 12. Scott will remain a director on the company’s board.

In the February issue of Chain Store Age, in our focus on mall-based social media (page 52), we referenced a fourth quarter 2010 study by Alexander Babbage, entitled the “Shopping Center Social Media Benchmark Report.”

Following are more details about the study, which found that “social media tools and networks are making it easier for shopping centers to relay information, interact with customers and generally stay connected.” 

A lack of disclosure among retailers regarding their online operations makes it challenging to understand what went on online this past holiday season. While comScore reported it was a record year from a sales perspective with November and December sales advancing 12% to $32.6 billion, data from the online measurement firm also showed that most major retailers saw fewer unique visitors to their websites in December 2010 than during the same month the prior year.

Target took the 21st spot out of a list of 46 retailers ranked for their customer service. Zappos.com took the top spot followed by Amazon.com and LL Bean. Walmart was ranked 27.

Other retailers in the top ten include Overstock.com (4), JCPenney (6) and Kohl's (7).

Interesting data points emerged this week that offer potential insight into Walmart’s holiday sales, as Kantar Retail and comScore released reports showing that when compared with the prior year Walmart was less of a destination for gifts and its Web traffic had declined.

HOFFMAN ESTATES, Ill. -- Sears Holdings announced that retail veteran Chris Capuano will join the company as SVP and president home fashions. She will be responsible for the oversight, leadership and growth of the in-store and online merchandising of home fashions in both the Sears and Kmart formats.

Atlanta -- First Data has entered into an agreement with Kohl’s Department Stores to provide payment processing services for the company’s private brand credit-card accounts.

The multi-year agreement calls for First Data to provide Kohl’s with credit-card processing, customer analytics, risk management services and automated customer service workflow tools. Financial terms of the agreement were not disclosed.