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Keeping Customers Engaged When Virtual and Real World Retail Strategies Converge
By Kenneth Gruskin, [email protected]
Today, fickle and demanding consumers can access virtually anything they want as a result of technology such as smartphones, tablets, and computers. This anytime, anywhere access coupled with what can be referred to as the four ‘C’s’ — convergence, convenience, connection, and cost — are having a dramatic impact on retailers.
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Pantry Q4 drops on charge
Cary, N.C. -- The Pantry Inc.'s fiscal fourth-quarter profit fell 61%, pulled down by an impairment charge. Net income fell to $3.3 million for the period ended Sept. 29, down from $8.5 million in the year-ago period, which had one extra week.
Interim CEO Edwin Holman said in a statement that the convenience-store company will look to improve its merchandise sales next year and will do this by taking a look at the prices it charges.
Revenue rose 12% to $2.18 billion, boosted by fuel sales. Same-store sales were down 0.8%.