Consumer Electronics

Retailers will engage new channels, “geek up” their stores, and use technology to refine inventory management and anticipate customer desires in 2017.   That’s according to Software AG, which released a list of six disruptive digital trends retailers must address in 2017. Here’s a recap:   

Among the retail strategies employed by Sears Hometown and Outlet Stores to turn around its business, the store-within-a-store concept might rank as the most inventive.   Sears Hometown and Outlet Stores have been cropping up inside existing Ace locations around the country (and in some cases, built from the ground up as a combo store).   The latest example of this is taking place in Santa Paula, California, inside the Heritage Ace Hardware located at 568 Suite C West Main Street.  

Retailers are doing a good job online when it comes to sales, but they are failing when it comes protecting sensitive shopper data.   All of the nation’s largest retailers had multiple issues with domain security, which increases the risk of hackers impersonating a retailer's site and falsifying a checkout form to obtain a user's credit card information, according to a report by security rating firm SecurityScoreboard that exposes cybersecurity vulnerabilities across 48 of the biggest U.S holiday retailers. 

When it comes to retail operating costs, energy is one of the top three expenses. Lighting is of course a component of this, accounting for 50% of energy costs for non-food retailers. Each square foot of a typical retail store costs roughly $0.71/SF/year – a cost that quickly adds up at the store and chain level.^{1, 2, 3}  

Brand-building consultant Denise Lee Yohn has released her annual “Brands to Watch” list for 2017. There are 26 companies on the list, with retail and social media brands accounting for 10 of the spots.  Here’s a review:   Barnes & Noble. The venerable bookstore chain has let its CEO go, lowered sales expectations, and shrunk its footprint by dozens of stores. Meanwhile Amazon Books is opening stores. Is 2017 the year B&N’s death will become imminent?!  

Newegg closed the books on its most successful “Black November” to date.   Strong sales from the five-day period of Thanksgiving through Cyber Monday drove a 19.1% year-over-year sales increase. These sales surpassed online shopping as a whole, which increased 15.2% during that same time-rame, according to Adobe Digital Insights, as reported on Nov. 29.   

An end-to-end e-commerce solution now enables Rent-A-Center visitors to shop online from their desktop, laptop, or mobile device.   Rent-A-Center’s new platform enables guests to choose from more than 73 available products, primarily consumer electronics. The new solution also gives shoppers the option to complete an online form to obtain pre-approval to rent from within one of Rent-A-Center’s approximately 2,600 store locations.   

High-tech purchases could account for a major portion of consumer holiday spending this year — and they will be placed by high-tech shoppers.   This prediction was made in a report by UPS, “2016 UPS How to Click with High-Tech Online Shoppers.”