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Retail

  • Survey: LLBean.com tops in customer satisfaction among online apparel retailers

    Westlake Village, Calif. -- LLBean.com ranks highest among online apparel retailers with a score of 830 (on a 1,000-point scale), followed by LandsEnd.com (829) and Forever21.com (824), according to the J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction Report. The study finds that satisfaction with online apparel retailers is significantly lower among online shoppers between the ages of 18 and 24 than among those 55 years of age and older.

  • NLRB not likely to act on Wal-Mart protests by holiday

    New York -- The National Labor Relations Board Federal was not expected to decide before Thursday on whether to seek an injunction on behalf of Wal-Mart Stores Inc. to stop a union-backed group from encouraging employee walk-outs that are expected to culminate Friday and include protests and rallies outside its stores.

  • Nordstrom and OfficeMax top list of retailers that keep employees happiest

    New York -- For the second year in a row, Nordstrom topped the list of retail companies that keep their employees happiest, followed by Macy’s and OfficeMax, according to an annual survey by CareerBliss. The ranking takes into account employee reviews of their employer based on work-life balance, senior management compensation, benefits and job security.

  • Fancy footwork in the shoe department

    The footwear category is one fire judging from the recent performance of two leading retailers.

    Brown Shoe Co., operator of 1,300 Famous Footwear and Naturalizer stores, said its same store sales for the quarter ended October 27 increased 6.8% and adjusted earnings increased 18.3% to $25.9 million or 51 cents a share.

    Rival DSW, operator of 364 stores, said its same stores sales for the third quarter ended October 27 increased 6.1% and adjusted net income increased 17% to $46.6 million, or $1.02 per share,.

  • Fiscal Cliffhanger

    Whatever your political views may be, it’s hard not to think about the impact of the recent presidential election on the consumer psyche, and ultimately our industry. Whether President Obama or Mitt Romney would have been better for the economy in the long run is an issue I’ll gladly leave to the political experts and historians. But I do think that, in the near term, we are less likely to see the big holiday spending numbers that some analysts were predicting.

  • Zale Q1 loss bigger than expected

    Dallas -- Zale Corp. reported a bigger-than-expected first-quarter loss on Tuesday, but said it is on track to turn a profit again.

    The jewelry retailer lost $28.3 million for the quarter that ended Oct. 31, compared to a year-ago loss of $31.9 million.

    Revenue rose 1.8% to $357.5 million. Same store sales rose 3.9%. It was the chain’s eighth consecutive quarter of positive same-store sales.

     

  • Toys ‘R’ Us strengthens global e-commerce capabilities

    Wayne, N.J. – Toys “R” Us announced it has strengthened its global e-commerce capabilities with the launch of a dedicated web store in China. The company also announced the development of mobile-optimized sites and apps in 11 markets around the world, including Australia, Canada, France, Germany, Japan, Spain, and the U.K. In the coming months, the retailer will introduce the same capabilities in Portugal, Austria and Switzerland, as well as the Netherlands, where it does not currently have a store presence.
     

  • MasterCard Advisors: Hurricane Sandy takes a bite out of early November sales

    Purchase, N.Y. -- Spending in most of the key holiday categories, for the first two weeks of the retail month of November was down on a year-over-year basis, according to a SpendingPulse report released by MasterCard Advisors, the professional services arm of MasterCard. Apparel and luxury (excluding jewelry) were particularly hard hit, both showing year-over-year declines in the high 7% range.

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