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Wolverine Worldwide appoints SVP of global human resources
Wolverine Worldwide has appointed Melissa A. Howell SVP of global human resources. Howell will report directly to chairman, CEO and president Blake Krueger.
Howell has more than 24 years of experience in human resource management with General Motors, one of the world's largest automobile companies, with more than 200,000 employees in more than 150 countries. Howell most recently served as SVP of global human resources and also held numerous other human resource leadership roles during her time with the company.
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Survey: 62% of shoppers want live chat with brands on mobile devices
Sunnyvale, Calif. -- Sixty-two percent of consumers expect live chat to be available on mobile devices, and 82% would use it, according to a new study commissioned by Moxie Software. Seventy-five percent of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent.