Restaurant

New York -- Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.

According to "The ROI of Customer Experience" study, a $1 billion U.S. company can generate between $141 million and $382 million over three years if it makes a modest improvement in the customer experience it delivers.

NEW YORK — Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.

According to "The ROI of Customer Experience" study, a $1 billion U.S. company can generate between $141 million and $382 million over three years if it makes a modest improvement in the customer experience it delivers.

NEW YORK — Macy’s announced that it has named Johnny Iuzzini to its culinary council. One of the nation's most celebrated and innovative pastry chefs, Iuzzini will join notable talents including Emeril Lagasse, Cat Cora, Wolfgang Puck and Marcus Samuelsson on this distinguished team. 

Costa Mesa, Calif. -- ChrisAnn and Roger Richards announced the opening of their second wine and cheese bar and shop, Wine Lab at The Camp, located in the restaurant and shopping destination at 2937 Bristol Street in Costa Mesa, Calif.

The 1,270 sq.-ft. bar, designed with a mid-century flair, augments the debut location in Newport, Calif., and features wines and beer on tap as well as a retail shop.
 

Voorhees, N.J. -- Philadelphia-based Pennsylvania Real Estate Investment Trust announced that The Sporting Club fitness center has opened a 13,000-sq.-ft. satellite location at Voorhees Town Center, located in Voorhees, N.J.

Located on the Boulevard, Sporting Club joins Firecreek Restaurant + Bar, Doghouse Gourmet Burgers, Coffee Works Café, Rizzieri Studio Salon, Rizzieri Aveda School for Beauty & Wellness, Rizzieri School for the Healing Arts, and It’s A Doggie Dog World, which just opened in early March.

New Orleans -- Covington, La.-based Stirling Properties announced that urban shopping center development Mid-City Market has broken ground in New Orleans, along the North Carrollton Avenue commercial corridor.
 
Opening in early 2013, Mid-City Market will complement the proposed Lafitte Greenway pedestrian and bicycle pathway that will border the shopping center.  

New York -- Tommy Bahama will open its first New York City location in October.

Dubbed the Tommy Bahama “Manhattan Island,” the 8,500-sq.-ft. store will also include a bar and restaurant. It will be located in an Art Deco building on Fifth Avenue at 45th Street.

Oak Brook, Ill. -- McDonald’s Corp. announced Wednesday that vice chairman and CEO Jim Skinner will retire on June 30.

Skinner will be succeeded by current president and COO Dan Thompson, 48, effective July 1.