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Return on Experience
Invest in the right experience for a shopping center's customers, and you will earn a return on experience. That is the business model driving Fort Worth, Texas-based Trademark Property Co., which celebrates its 20th anniversary this year.
"Do customers love being at the center? Do they come back and drive sales? That is return on experience," said Terry Montesi, Trademark chairman, CEO and founder. Experience is indispensable today when most goods and services are available online, often at a lower price.
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Le Duff America Ignores the Slow Recovery
Development chief details chain growth
Chain Store Age asked Paul Carolan, chief development officer for Dallas-based Le Duff America, about the bakery-café company's aggressive growth plan in the United States.
The North American subsidiary of Paris-based Groupe Le Duff SA, Le Duff America now manages four brands in the United States: Bruegger's Bagels, la Madeleine Country French Café, Brioche Dorée and Mimi's Café, which was acquired in March.