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  • Quick-service giant reaches for the cloud — Amazon’s cloud

    Amazon’s cloud computing platform is helping Dunkin’ Brands has secured its customer-facing processes by moving to the cloud.   

  • Three retailers step up shopper engagement with bots

    FreshDirect, Subway and The Cheesecake Factory have added a new item to their menus — conversational commerce.   Through a partnership with MasterCard, the three brands are now using artificial intelligence (AI)-based bots to enable consumers to browse menus, build orders and securely checkout via Masterpass — all without leaving the Messenger chat-based platform.   

  • Curation comes to fine cuisine in New York City

    Time was in New York City that new restaurants sprang up in the ground floors of old brownstones in Midtown or tenement buildings in Greewich Village and were deemed worthy or not by the demanding standards of Manhattanites. Not so in New York’s newest neighborhood.  

  • Iconic restaurant/retail brand opens first store on West Coast

    Nearly 50 years after it opened its first location, Cracker Barrel Old Country Store has landed on the West Coast.    The chain, which combines a family-friendly restaurant with an old-fashioned country store, has opened Tualatin, Oregon. The location marks a key expansion of the company’s footprint.  

  • Hipster brand opens outpost in Brooklyn

    Shinola, the Detroit-based watch and leather goods brand with a cool edge, has expanded its presence in New York City.     The company has opened a store in the newly developed Empire Stores center in Brooklyn. The sprawling, renovated warehouse complex is located on the waterfront and is home to tech and advertising companies along with select retailers, including West Elm.    

  • Yelp is launching delivery by robots

    A social media player is getting in on the robot delivery game.    Through a partnership between Yelp and robot delivery startup Marble, customers in San Francisco’s Mission and Potrero Hill neighborhoods will soon receive their Yelp Eat 24 deliveries via rovers, according to ReCode.   When a customer places an order, they may receive a notification with the chance to opt-in for a robot delivery.   

  • Study: Three companies had 84% of shoppers spend with them in 2016

    Some of the biggest names in retailing and foodservice used experiences to encourage a high percentage buyers to visit at least once last year.   Specifically, Walmart, McDonald’s and Target had more than five out of six U.S. consumers shopping with them in 2016, according to “The Checkout Penetration Index,” from The NPD Group’s Checkout Tracking.   

  • Rochester outlet center adds Macy’s building

    A mall-to-outlet center conversion underway in Rochester, New York, took a big step forward this week with the acquisition of a Macy’s building on the property.  
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