Quick Service Restaurant

Three current franchisee groups will introduce a total of 17 new Dunkin’ Donuts shops to the Atlanta area following deals signed with Dunkin’ Brands. Four of the units will be co-branded with Baskin-Robbins.  

Quick-service restaurant chain Quiznos has promoted global chief marketing officer Susan Lintonsmith as its new CEO.   Joining Quiznos as chief marketing officer in 2012, Lintonsmith was instrumental in opening the China market and leading the opening of the Quiznos Grill premium sandwich concept. Previous roles in her more than 25-year career include serving as a consultant to Einstein Noah Restaurant Group and as chief marketing officer of Red Robin Gourmet Burgers.  

A lot of attention has been paid to the impact of mobile wallets in the payment technology arena. However, other technologies are also emerging to make payment, among other shopping activities, easier and more efficient. For example, 1-800-Flowers.com is partnering with Amazon.com to make the digital ordering process (including processing and payment) even easier.  

Bolstered by the rapid expansion of build-your-own pizza concepts, fast-casual chains had another strong year in 2015.   That’s according to Technomic Inc.’s annual Top 250 Fast-Casual Chain Restaurant report, which reported that cumulative sales in the fast-casual dining segment rose 11.6% in 205, compared to 13.5% in 2014.  

PizzaRev, the make-your-own pizza concept backed by Buffalo Wild Wings, will soon be on the march in South Florida.   The company has signed a franchise agreement with Surfside Coffee, one of the largest Dunkin’ Donuts franchise networks in Florida, to develop 45 restaurants across greater Miami. The group’s first location is projected to open at the Miracle Mile in Coral Gables.  

Stirling Properties and CBL & Associates Properties, Inc. are announcing several changes to Ambassador Town Center in Lafayette, Louisiana.
 
Half Shell Oyster House will occupy 5,850-sq.-ft. of restaurant space, and is the newest addition to the eatery line-up. This will mark the ninth location for the seafood restaurant, and the first in Louisiana. Half Shell Oyster House is expected to open in November 2016.
 
Newly leased, Just 4 Him Men’s Haircut Lounge will occupy 1,267-sq.-ft. and is expected to open in September 2016.

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience.   Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience.     Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.  

One of the nation’s largest franchisees will soon also be operating GNC stores.

Moving ahead with its plan to reduce its corporate-owned store footprint, GNC announced plans to sell 84 company-owned locations to Dallas-based Sun Holdings for about $17 million. The retailer revealed the sale amid disappointing first quarter results.

Arby’s Restaurant Group Inc. is naming Darla Morse as new CIO, effective April 18.

Morse will report directly to Paul Brown, CEO. She joins Arby’s from SeaWorld, where as CIO she led the technology teams supporting all 12 SeaWorld parks and corporate headquarters. Morse has more than 22 years of total technology experience, with previous positions in a variety of roles for Walt Disney World.

Domino’s Pizza has built a reputation for speedy delivery, and now the chain wants to be known for fast mobile ordering.