Full Service

Ann Arbor, Mich. - Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price.

According to new data from the American Customer Satisfaction Index (ACSI), two new entrants to ACSI debut at the top of limited-service (fast food) restaurants: Chick-fil-A and Chipotle Mexican Grill.

Carrollton, Texas – The range of social media keeps expanding, and TGI Fridays is now including burgers. The casual dining chain has launched “Buy A Burger, Give A Burger,” a new promotion that allows customers to let their friends compete for free burgers through social media.

Seattle - Starbucks Coffee Co. plans on making a connection with French consumers.

The retailer is partnering with and Casino Restauration, the restaurant subsidiary of mass merchandiser Groupe Casino, to open Starbucks stores within Géant Casino hypermarkets and Casino supermarkets across France.

Washington, D.C. -- Retailers and restaurant owners can expect their labor costs to rise under a new proposal from the Obama administration.

On Tuesday, the Department of Labor unveiled a proposal whereby salaried workers who earn up to $50,440 a year would be eligible for time-and-a-half overtime wages when they work more than 40 hours per week. That is more than double the current threshold of $23,660, or $455 per week, established in 2004.

Dallas - Corner Bakery Cafe has found another route to help it reach its goal of doubling its national footprint in the next two years.

The company, which operates more than 185 company-owned and franchised locations around the country, said it plans to expand in the nation's busiest airports. The chain is basing the plans on success of its Hartsfield-Jackson International Airport location in Atlanta.

Aliso Viejo, Calif. - Johnny Rockets is expanding into Poland, with its first Polish location expected in Warsaw in early 2016. The casual dining chain has reached a development agreement with HDS Polska Group to build and operate 10 Johnny Rockets restaurants during the next 10 years.
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HDS Polska Group is a subsidiary of publicly-traded company Lagardere Services that operates a network of more than 800 outlets in the Polish market including convenience stores, coffee shops and full service restaurants.

Orlando, Fla. - Darden Restaurants Inc. plans to separate a portion of its real estate assets through a combination of sale leaseback transactions and a new, publicly traded real estate investment trust ("REIT"). Under the plan, Darden will transfer approximately 430 of its corporate stores to the REIT, with substantially all of the REIT's initial assets being leased back to Darden.  

Los Angeles – Fast casual pizza chain PIzzaRev has launched the delivery of online and mobile orders through Postmates, on-demand delivery service. The partnership ensures PizzaRev customers a flat $4.99 delivery fee, and the service is currently available for seven PizzaRev restaurants in the greater Los Angeles market.  

Aliso Viejo, Calif. — Johnny Rockets plans to open 25 new domestic stores during 2015 and 100 new domestic stores by 2017 via franchise expansion.

The casual dining chain is targeting the following U.S. cities for franchise growth in its Johnny Rockets, Johnny Rockets Express and Johnny Rockets Route 66 banners: Tucson, Arizona; Houston, Bridgewater, New Jersey., Gainesville, Florida; and Bakersfield and Fresno, California.

Orlando, Fla. – “Breaking bread” is the tradition of mixing socialization with eating, and Olive Garden is taking the concept to a new, virtual level. To promote its new breadstick sandwiches, Olive Garden is launching the “Breadsticks Nation” sweepstakes, powered by social engagement technology from HelloWorld.