8/17/2022 As we begin to emerge from the pandemic, one of the most important learnings about commerce is that people want to shop their values and build more genuine relationships with businesses.
8/15/2022 It’s no surprise that online shopping for goods and services reached an all-time high during the pandemic.
8/12/2022 Despite the tremendous gains made by e-commerce during the COVID-19 pandemic, brick-and-mortar locations remain a critical part of Americans’ shopping habits.
8/5/2022 Regardless of how you study the competition, I urge everyone to watch quick-service restaurants/fast-food restaurants. If you are not, you are missing some critically important information.
8/2/2022 It has been 20 years since The Home Depot introduced plans for a smaller format store. Its intention was to address urban areas where their traditional store concept wouldn’t fit.
7/29/2022 If the in-store experience is not up-to-par with the competition, customers will reconsider their loyalty.
7/27/2022 We’ve all been there. We open our account statement only to find a transaction we don’t recognize from a merchant we don’t remember.
7/26/2022 In the Web 2.0 era, a handful of behemoth retailers dominated data collection and unification based primarily on online and in-app shopping behaviors.
7/25/2022 Checkout abandonment is currently a $4 trillion problem for retailers.
7/5/2022 With COVID-19 having forced even reluctant grocers to operationalize e-commerce, it seems that the industry has finally reached an omnichannel tipping point.
7/1/2022 A friend of mine recently walked into the nursery department of a major home improvement store to look for a specific plant.
6/27/2022 When the pandemic began, many assumed that there would be a mass exodus from urban centers.
