Google helps small retailers handle large call volumesGoogle’s Area 120 internal incubator is scaling phone-based customer service for small retailers. Study: Top-performing retailers reach out to mobile customersWinning retailers may partially owe their business victories to location intelligence. Jewelry retailer gives online shoppers a second chance Alexis Bittar is targeting emails to customers who may have long-term regrets about missed purchases. Guitar Center gets channels in tune with mobile app A specialty music retailer has extended its digital presence in stores. Survey: In-store shoppers want… Almost all consumers consider one factor important when selecting a brick-and-mortar store to shop. Regional grocer regulates goods flow Raley’s is optimizing the movement of inventory according to consumer demand. Kohl’s eliminates omnichannel friction Kohl’s is managing data with Google Cloud to offer a more seamless customer experience. Commentary: Four ways automated AI can ‘turbocharge’ customer analytics You spend billions on data management platforms and products to hone your marketing. CSA Q&A: Omnichannel success, competing with Amazon require customer connection Growth equity investment firm Great Hill Partners has financed a number of successful digital and omnichannel retailers. Survey reveals the top feature that attracts shoppers to physical stores It’s still all about the price when shopping brick-and-mortar. First Previous 373 374 375 376 377 Next Last
