Study: Retailers shift delivery prioritiesRetailers are modifying their delivery strategies, with mixed results. Starbucks gets smart about omnichannel customer experienceStarbucks is deploying a range of technologies with the goal of a more personalized and frictionless customer experience. Retailers investing 2% to 4% of total revenues in loyalty, CRM programs Customer loyalty is big business and getting even bigger. SoulCycle gets in gear with omnichannel program Specialty fitness company SoulCycle is looking to obtain a more unified view of its customers. Survey: Retailers’ top concerns about the cloud are… A new survey from Retail Systems Research (RSR) reveals almost all retailers share similar concerns share certain cloud technology concerns. Google helps small retailers handle large call volumes Google’s Area 120 internal incubator is scaling phone-based customer service for small retailers. Banana Republic votes for synchronized merchandising Banana Republic is obtaining a clear view of merchandising activities through the cloud. CSA Exclusive: Closeout chain shifts from email to support store growth Ocean State Job Lot is adopting a real-time communication platform as part of an aggressive store and technology expansion initiative. Online grocer applies machine learning to shopping lists Farmstead is turning shopping lists into a highly targeted promotional tool with predictive analytics. Jewelry retailer gives online shoppers a second chance Alexis Bittar is targeting emails to customers who may have long-term regrets about missed purchases. Study: Top-performing retailers reach out to mobile customers Winning retailers may partially owe their business victories to location intelligence. Guitar Center gets channels in tune with mobile app A specialty music retailer has extended its digital presence in stores. First Previous 320 321 322 323 324 Next Last
