CVS rolls out telehealth service in six new states

Dan Berthiaume
Senior Editor, Technology
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The CVS Health MinuteClinic retail medical clinic is providing video visits to more consumers.

MinuteClinic walk-in medical clinics located at CVS stores in Michigan, Pennsylvania, South Carolina, Oregon, and Washington now offer care for minor illnesses, minor injuries and skin through video visits. This telehealth service provides customers 2 and older with access to care 24 hours a day, seven days a week from their mobile device or computer, including via the CVS Pharmacy app.

"This new MinuteClinic service demonstrates our commitment to delivering high-quality care when and where our patients need it, at prices they can afford; providing people who live and work in Michigan with access to an innovative, on-demand health care option right from their cell phone or computer,” said Sharon Vitti, president, MinuteClinic.

When requesting a video visit, each customer will complete a health questionnaire and be matched to a board-certified health care provider licensed in their state. Prior to the start of the video-enabled visit, the provider will review the completed questionnaire together with the patient's medical history. During the video visit, the provider will assess the patient's condition and determine the appropriate course of treatment following evidence-based clinical care guidelines. 

For patients who require a prescription as part of their treatment plan, the provider will submit the prescription to the patient's preferred pharmacy. If it is determined the patient should be seen in person for follow-up care or testing, the provider will recommend that the patient visit a health care provider in their community, such as their primary care provider or a nearby MinuteClinic location.

A MinuteClinic video visit costs $59. Insurance coverage will be added to the experience in the coming months. The service, first introduced in August 2018, is now available in a total of 32 states and Washington, D.C. MinuteClinic provides video visits leveraging the Teladoc virtual care technology platform.