H&M integrates chat offerings with Google messaging platformA fast-fashion giant is opening access to its artificial intelligence-based virtual and live chat agents via Google Business Messages. L’Oreal cloud-enables warehouse management for customer satisfactionA global beauty brand is digitalizing its distribution center processes to ensure customers receive the products they want, on time. David’s Bridal expanding its alterations business The nation's largest bridal retailer is expanding its alterations business to include merchandise from other stores. Walmart provides interactive drug safety site Walmart is stepping up its virtual efforts to combat prescription drug abuse. CSA Q&A: Retailers streamline store operations with robots Keeping stores clean is just one task retailers can automate with robotic technology. Regional grocer shifts sourcing to meet changing customer demand Midwest grocery retailer Fareway is optimizing product discovery to ensure it stocks the goods customers want to buy. Study: Amazon to dominate holiday e-commerce sales Amazon has been having a highly successful 2020, and that won’t likely change in the next two months. Expert Analysis: How to do ‘high touch’ in the age of ‘don’t touch’ It’s a confusing time for customer-centric businesses. NRF supports ADA regulations for visually impaired website access The National Retail Federation (NRF) is encouraging legal standards for making websites and mobile apps accessible to the visually impaired. Exclusive Q&A: Adapting to customers key to post-COVID-19 success To quickly react to the unpredictability of the “new normal,” retailers need a deep understanding of shifting customer shopping habits and product preferences. First Previous 225 226 227 228 229 Next Last
