ERP/CRM

The retailers with the best omnichannel customer service are…
The largest retailer-owned hardware cooperative in the world took the top spot in a ranking of retailers with the best omnichannel overall customer service, discovery and purchase.
Small- and midsized businesses embrace ‘future-proof’ technology
The uncertainty caused by the pandemic has been challenging for small- and midsized retailers that lack the vast resources of larger organizations.

2022 – The year of Web 3.0?

Retailers will be active in “Web 3.0” technologies such as metaverse, NFTs, and cryptocurrency in 2022.
Amazon streamlines customer return process

Amazon is trying to make returning purchases as easy as possible.
Rite Aid aims for end-to-end supply chain visibility

Rite Aid Corp. is bringing together space planning, store and distribution center forecasting, and replenishment planning within a single, centralized solution.
Taco Bell offers mobile subscriptions nationwide

If you have a smartphone and love eating tacos, Taco Bell is moving a new subscription program tailored for you out of pilot stage.
Amazon collaborates with global automaker on smart vehicle technology

Amazon seeks to transform the in-vehicle experience for auto brands including Chrysler, Dodge, and Jeep.
Best Buy joins Walmart, Target with in-house media company

The leading U.S. consumer electronics retailer is taking its targeted advertising activities to a new level.
CSA Exclusive: Six expert predictions for marketing in 2022

Chain Store Age recently spoke with members of Loyalty Innovators to ask their opinions about what they expect the hot marketing trends to be in 2022.
Hy-Vee offers pharmacy customers free talking prescription labels

A regional Midwest grocery/convenience chain is making talking prescription labels available in 26 languages to visually- and print-impaired customers.
CSA Exclusive: Three key supply chain trends for 2022

Innovative solutions and strategies will be crucial to ensuring a bright new year for supply chain operations.
Exclusive Q&A: Carrie Tharp, VP, consumer & retail, Google Cloud

There are many steps retailers can still take to ensure a successful holiday season.

The retailers with the best omnichannel customer service are…

Small- and midsized businesses embrace ‘future-proof’ technology

2022 – The year of Web 3.0?

Amazon streamlines customer return process

Rite Aid aims for end-to-end supply chain visibility

Taco Bell offers mobile subscriptions nationwide

Amazon collaborates with global automaker on smart vehicle technology

Best Buy joins Walmart, Target with in-house media company

CSA Exclusive: Six expert predictions for marketing in 2022

Hy-Vee offers pharmacy customers free talking prescription labels

CSA Exclusive: Three key supply chain trends for 2022

Exclusive Q&A: Carrie Tharp, VP, consumer & retail, Google Cloud