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04/01/2022

Regional grocer manages core enterprise practices with AI

Dan Berthiaume
Senior Editor, Technology
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Foodland Supermarket is enhancing enterprise operations with AI.

Hawaii’s largest locally-owned grocery chain is leveraging artificial intelligence (AI) in multiple key areas of its business.

Foodland Supermarket Ltd. is rolling out a broad portfolio of AI-based solutions for supply chain, category planning and revenue growth from Symphony RetailAI. Foodland, which was founded in 1948 and opened Hawaii’s first supermarket, seeks to automate and enhance core end-to-end retail practices using Symphony RetailAI solutions.

Foodland’s initial AI technology implementations include Symphony RetailAI master data management, kitchen management, promotions evaluation and planning, and direct store delivery solutions. Later phases will leverage Symphony RetailAI’s integrated category planning suite, including solutions for store insights, planogram automation, intelligent clustering, and shelf planning. Modules will be deployed across Foodland and some of its sister companies.

Another regional grocery chain, Wisconsin-based company Festival Foods, is also looking to sustain fast-paced growth by unifying all of its corporate data into a single source. Festival Foods is implementing the Symphony RetailAI Master Data Management solution to help drive productivity with simplified vendor onboarding and the ability for suppliers to manage their data and collaborate within the shared insights platform.

Festival Foods will streamline its data input, with enforced requirements and formatting standards to ensure accuracy and eliminate errors. The grocer will also be able to capture more data attributes than before.

In addition, value-oriented grocery chain Smart and Final utilizes SymphonyAI technology in an effort to obtain a single view of all activities involving its warehouses and distribution centers. Smart & Final intends to realize enhanced data and process collaboration for retailer and trade partners’ products, purchasing, distribution, inventory assortments, promotions, and forecasts, while gaining a single view of all this activity via a vendor dashboard.

“As Hawaii’s only locally owned grocery retailer with stores statewide, we are committed to continually innovating and improving to ensure we provide outstanding experiences for our customers while also delivering strong financial results,” said Jenai Sullivan Wall, chairman and CEO, Foodland. “We undertook a thoughtful, multi-year assessment of vendors to select the best partner to guide us through this transformational change. Symphony RetailAI emerged as the clear leader. The company’s deep understanding of the grocery business, focus on strong long-term partnerships, and leading AI-based solutions will position our company to thrive not only in the near-term but into the future as well.”

“Retail excellence in today’s fast-changing market demands a strong foundation of end-to-end AI-based and data-driven solutions,” said Chris Koziol, CEO, Symphony RetailAI. “We’re excited to team with Foodland to deliver innovative enterprise capabilities that will increase efficiencies and deliver measurable business and financial impact. The strong teamwork between our companies creates a compelling foundation for significant mutual success, and we look forward to a long and productive collaboration.”

Foodland Super Market, Ltd. Is Hawaii’s largest grocery retailer and the only locally-owned supermarket business with stores statewide. The company currently has 31 stores across the Foodland, Sack N Save, and Foodland Farms store banners on four islands of Hawaii.