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ECOMMERCE

  • Amazon adds first hospitality partner to its Shop with Points program

    Amazon is giving Hilton Honors members a new way to redeem their points.    The global hospitality company is joining Amazon’s Shop With Points program, a move that will enable Hilton Honors members to redeem their loyalty points for purchases on Amazon. Hilton is the first hotel brand to join Amazon’s program.   

  • FedEx to hike shipping rates by almost 5%

    FedEx will have new shipping rates starting January 1, 2018.   All subsidiaries, FedEx Express, FedEx Ground and FedEx Freight, will increase their shipping fees by an average of 4.9%. The company is also imparting additional surcharges across other services.   For example, FedEx Express shipping rates will spike by an average of 4.9% for U.S. domestic, U.S. export and U.S. import services. FedEx One Rate pricing will increase by an average of 3.5%.  

  • Report: Toys ‘R’ Us preps for a turnaround with ‘Project Sunrise’ plan

    Looking toward the future, Toys ‘R’ Us’ CEO has established a recovery plan.   In a meeting at Toys “R” Us’ pop-up store in Times Square, chief executive David Brandon outlined the company’s turnaround plan, internally called “Project Sunrise.” From a high-level, it includes integrating its online and in-store shopping experiences, adding faster shipping and better technology and customer service, according to Reuters.  

  • Study: Back-to-school shopping not over yet

    School may be back in session, but the back-to-school (BTS) shopping frenzy continues.    And as parents continue to purchase merchandise from newly distributed classroom supply lists, 42% of BTS shoppers expect to spend more this school year compared to 2016, according to new research and insights from Acosta, a sales and marketing agency in the consumer packaged goods (CPG) and retail merchandising industry.  

  • Kohl's stores to accept returns – from Amazon

    Kohl's is extending its collaboration with Amazon in a way that is almost sure to drive increased traffic into its stores while solving one of the online giant's biggest challenges.     The department store retailer will begin accepting Amazon.com returns at 82 Kohl's stores in Los Angeles and Chicago. The chain will not only ship eligible items back to an Amazon fulfillment center free of charge, but will also pack up the goods for shipping if the customer has not done so.    

  • Fast-growing menswear retailer ready for holiday season with new infrastructure

    As it expands online and opens stores offline, Untuckit is looking forward to its biggest holiday shopping season to date.   

  • George Zimmer's Generation Tux acquires online rival

    The fledgling but growing online formal menswear rental category tuxedo rentals market has a new power player.    Generation Tux, the online suit and tuxedo rental company founded in 2014 by retail veteran George Zimmer, who founded Men’s Wearhouse, has completed the acquisition of Menguin for $25 million. The announcement comes at a time when Menguin, founded in 2013, has experienced three years of 800% compound annual growth rate, according to a company statement.   

  • Study: Shoppers not shying away from voice, chatbots, other new technologies

    When connecting with retailers, consumers are warming up to more complex and emerging technologies.   Retailers are starting to integrate artificial intelligence (AI) and voice technology into communications with shoppers — and consumers are increasingly receptive. In fact, 79% of shoppers have used text, messenger apps or voice devices, and 74% indicated they have used live chat when shopping.  

  • Study: Grocery shopping — the new online frontier

    Grocers that offer digital resources on e-commerce sites are positioned to attract, convert and retain online customers going forward.   This was according to “Beyond the Supermarket Shelves: How Consumers are Navigating the Grocery Shopping Experience Online and In-store,” a report from PowerReviews.  

  • Discount giant now lets customers use food stamps to pay for online orders

    Walmart customers that receive government assistance can now shop for food online.    The discount giant is allowing customers enrolled in the Supplemental Nutrition Assistance Program (SNAP) — the formal term for food stamps — to place online orders. However, the program does come with one loophole.  
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