Survey: Online sales keep booming as store shopping picks upConsumers are beginning to return to brick-and-mortar stores, but not necessarily at the expense of e-commerce. Albertsons and Google partner to enhance grocery shoppingA leading U.S. grocery conglomerate is collaborating with Google to develop a wide range of omnichannel customer-friendly services, including everything from hyper-local shoppable maps to predictive grocery list building. Pizza Hut creates fast lane for digital orders A leading pizza retailer is serving a dedicated digital order pick-up window at over 1,500 locations across the country. Clarins holds the cookies, serves triggered emails A global skincare brand is delivering highly personalized, one-to-one email promotions to customers – at scale. Text-to-order takes flight at Jet’s Pizza A pizza chain with franchises across the country is enabling customers to place orders via text, assisted by an artificial intelligence engine. Specialty footwear retailer M. Gemi turns customers into sellers M.Gemi, a Boston-based Italian footwear brand, is creating a new social sales program – for its top customers. Online furniture retailer streamlines visual merchandising with AI Coleman Furniture is building visually focused customer journeys around the products customers are most likely to buy. Redefining customer experience in response to BOPIS The rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly. CSA Q&A: Accenture sees AI, automation as key to post-pandemic success Chain Store Age spoke with Manish Sharma, group CEO, operations of Accenture, about how retailers can satisfy customers and drive growth in an era of continuing uncertainty. CSA Exclusive: FTD florist forecasting partnership blooms A leading specialty floral and gifting retailer is improving its customer experience by closely collaborating with independent florist partners. First Previous 401 402 403 404 405 Next Last
