Study: Video content matters more than qualityA new study from Google indicates consumers have different expectations for video platforms than for TV. Amazon tops digital customer experience rankingsAn e-commerce titan receives the highest ratings across four crucial customer satisfaction drivers. Google brings Amazon Marketplace competition to email Third-party Google Shopping retailers can now directly advertise to Gmail subscribers. The most used social media platform is… Across all age groups, one social media platform far outweighs all others in terms of use. New site offers handbags for any occasion – and takes them back There is a new entrant in the growing fashion rental market. Walmart puts online spin on holiday toy catalogs A discount giant is bringing holiday toys to life – virtually. Top technology trends impacting e-commerce customer experience Here are four technologies that are changing customer service delivery for e-commerce. Survey: One e-tailer rules teen shopping Dislodging the top online teen shopping destination would be a mighty quest indeed. Guest Column: Improving customer experience with a content-driven approach One of the buzzwords throughout the retail industry is customer experience. Live from eTail Boston: How e-retailers can stand out in crowded digital market E-retailers need to remember the human touch and keep up with digital marketplaces. First Previous 9 10 11 12 13 Next Last
