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How to Optimize Fulfillment for Peak-Season Omnichannel Orders
By Mike Gregory, Kurt Salmon
As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season. And after delivery delays during holiday 2013 left many customers fuming, a core issue for retailers is how to optimize their peak-season order fulfillment and related customer service.
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Report: Amazon pilots in-house delivery service
Seattle – Amazon.com is reportedly piloting an in-house delivery service that would use trucks driven by Amazon-hired contractors to deliver packages from area distribution centers to customer homes. According to the Wall Street Journal, Amazon.com is testing the service in San Francisco, Los Angeles and New York.
The service could potentially reduce shipping times and costs and also enable same-day shipping. It is also seen as a direct competitive move against UPS, as well as Wal-Mart, EBay and Google.
