United Parcel Service of America, Inc. (UPS)

Preparation is key when it comes to natural disasters

By Mike Gregory, Kurt Salmon

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season. And after delivery delays during holiday 2013 left many customers fuming, a core issue for retailers is how to optimize their peak-season order fulfillment and related customer service.

Seattle – Amazon.com is reportedly piloting an in-house delivery service that would use trucks driven by Amazon-hired contractors to deliver packages from area distribution centers to customer homes. According to the Wall Street Journal, Amazon.com is testing the service in San Francisco, Los Angeles and New York.

The service could potentially reduce shipping times and costs and also enable same-day shipping. It is also seen as a direct competitive move against UPS, as well as Wal-Mart, EBay and Google.

Major expansions at several U.S. distribution facilities in California and Kentucky increase UPS’ distribution capacity by roughly 460,000 square feet.

The largest expansion came at the UPS facility in the southern California town of Mira Loma near the Los Angeles Ontario Airport. The regional air hub gained 309,000 square feet of space to enhance its ability to allow retail and manufacturing customers to move shipment originating from Asia throughout the U.S. due to its proximity to transcontinental rail connection and major highways.

New York – Amazon.com and Google were among the biggest winners in the annual CoreBrand Top 100 Most Powerful Brands Rankings for 2014, both increasing in their rankings. Walgreens and UPS dropped 11 spots each.

The report ranks the top 100 corporate brands in terms of market reputation and awareness. Consumer-cyclical and consumer-staple brands represent 58 of the top 100 corporate brands, which CoreBrand says indicates that the most powerful brands have a strong connection to consumers.

As the holiday dust clears and we settle into a new year, it’s only fitting that retailers take a moment to reflect on successes of 2013 and identify opportunities for 2014. How can we be more efficient this year? Can we waste less while producing more? Where can we make simple adjustments that add up to big bottom line savings?

You’ve got to hand it to Amazon.com. While consistently turning a profit has eluded Amazon for the past 18 years, the company has consistently taken a lead in disrupting retail. Whether it’s inventing e-commerce as a mainstream B2C transactional channel, taking a leading role in hosted cloud services with Amazon Web Services or helping to usher in the tablet era with Kindle e-readers, Amazon.com has never been afraid to do things in a way that alters how retail business is conducted.

Atlanta – A surge in last-minute online holiday shopping reportedly caused retailers including Amazon, Kohl’s and Wal-Mart to miss some deliveries scheduled to arrive before Christmas (Dec. 25). According to the Wall Street Journal, UPS had more than the anticipated 7.75 million packages enter its air network on Monday, Dec. 23.