-
Small Inconsistencies Lead to Big Omni-Channel Issues
An acquaintance recently had an experience at Starbucks that shows the negative impact that not providing a seamless omni-channel customer experience can produce. The fact that Starbucks generally offers a superior customer experience and is a leader in omni-channel commerce and promotions demonstrates that no retailer is immune to slipping up in this crucial aspect of the holistic customer service offering.
How many calories in that iced tea at the counter?
-
Report: Starbucks not cutting health care benefits as new healthcare law looms
New York -- Starbucks Coffee Co. does not to plan to follow in the footsteps of some other companies that are cutting health insurance benefits or reducing employees working hours in anticipation of the U.S. Affordable Care Act, Reuters reported.